Frequently Asked Questions

Last Modified: Jul 26, 2017

Where can I demo the themes?

Anywhere you see the call to action, “View Demo,” will direct you to a demo version of that particular product.

What do I need to publish a WordPress website?

You will need a domain name and hosting with a working and accessible WordPress installation.

Do you provide hosting? Domain names?

No. You will need to secure your own domain name and hosting that supports WordPress. Which hosting provider you choose is entirely up to you. We have a list of recommended web hosting providers for your convenience.

I purchased this theme but I don’t know where to begin?

Please see our Documentation for Beginners and well as our Installation Guide.

My license has expired. Can I renew it again?

Yes, license renewal is the same process as purchasing the theme. You will need to copy your new license into your settings and activate it.

Are the recommended plugins required?

Absolutely not. In some cases we have built solutions to facilitate the management and presentation of a particular type of content, e.g. a menu for a restaurant, a portfolio for a company, event calendars etc. These plugins will enhance your WordPress website depending on your goals but they are not required.

I need help. Can I email you my problem?

No, we don’t currently have the means to answer support questions via email, phone, or chat. If you are a current license holder, ¬†please see our support policy for details on how to receive free customer support.

Can you build a certain theme for me?

Heavy Heavy designs and develops custom themes for clients. If this is something you would like to pursue, please fill out our Intake Form and we would be happy to set up a meeting to discuss. We have a roadmap for releasing new themes based on market segments we have internally identified but are happy to hear recommendations from you. If you have a theme in mind, please use our contact form and let us know.